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![]() ![]() you have a mortgage or other form of security.You cannot take or sell any of the debtor’s property, unless: If this doesn’t work, try other options including: We recommend you don’t do more work for the debtor until they pay the outstanding invoice. If someone owes you payment, act quickly to follow up on overdue invoices. Put a clear statement on quotes and invoices that you reserve the right to charge a set late fee for overdue invoices. Think about offering a discount for early payment. You could use other payment options, or ask them to pay part of the invoice before or during your service delivery. If you need to correct or adjust an invoice, contact the customer first.Ĭonsider your options before offering credit to customers you have never dealt with. details of any agreed discounts and how you worked them out. ![]() the payment’s due date, giving sufficient time for the customer to check the invoice and arrange payment.any legal requirements, such as an ABN or the GST amount.information about any outstanding payments.a clear description of the work you did or the goods/services you provided.Include sufficient detail in your invoice, such as: Make sure your invoice is accurate, clear and easy to understand-with no unnecessary technical jargon, codes or abbreviations. that the invoice is given to the right person.When you send an invoice, make sure it arrives with your product or service. If repayment arrangements can be worked out over the phone or by written correspondence, then face-to-face contact should not be necessary. no contact on national public holidays.Ī visit to a debtor’s home or similar location is not recommended unless there is no other way to make contact, or a visit has been agreed on.face-to-face contact between the hours of 9:00am–9:00pm on weekdays and weekends.phone contact between the hours of 7:30am–9:00pm on weekdays and 9:00am–9:00pm on weekends.a maximum of 3 phone calls or written correspondence per week (or 10 per month).If someone owes you money and will not pay, you are entitled to contact them to demand payment.Ĭontact must be reasonable and as a guide, should be limited (unless agreed otherwise) to: ![]()
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